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Ordering FAQ

Do you offer any kind of customer assistance?

We provide customer assistance through our sales and customer service department. Moreover, our engineering department is readily available to discuss application requirements with both distributors and end-users alike. When a custom bearing is needed, our engineering department will work directly with distributor, end-user, and OEM customers alike to ensure your application requirements are fulfilled. With over 120 years’ experience, our team of design engineers and industry experts are committed to helping you find the right solution for your bearing application. Experience the Auburn Advantage today.

Where can I find pricing and availability?

We identify which of our bearings are normally stocked in our catalog and on our website. Information on availability for non-stocked bearings and pricing on all standard bearings can be obtained via our Sales Inquiry form or by phone or email.

For custom, non-stock items, we develop prices for each unique opportunity based upon internal costs, current material costs, and project size (unit price will change based upon volume and project size). Generally, as the order quantity goes up, the unit price of each piece goes down. Please see our article about the custom manufacturing cost comparison based on volume to learn more about this.

Do you sell direct or do I have to purchase through a distributor?

We are happy to service OEM customers directory as well as through our trusted network of industrial distributors. For maintenance and repair parts, please contact us and we can refer you to a distributor in your area. We have a non-exclusive distribution network, so you may order through your preferred distributor, if any. You can request a quote online via our Online Catalog (for our standard bearings) or our Sales Inquiry form, as well as directly via phone or email, and we’ll get back to you with more information on how to proceed with placing your order.

Are there any minimum order requirements (i.e., price and quantity)?

We can take orders via phone, fax, email, mail, and online. For both standard bearing and custom bearing orders alike, we do not impose minimum order quantity requirements. We can accommodate one- or two-piece production runs as well as larger lots. Additionally, for domestic customers, there are no minimum order billing requirements. For international customers, our minimum billing per order is $250 USD.

Where can I find specifications, literature, and part model downloads?

We provide bearing specifications, literature, and part model downloads in our online thrust bearing catalog. On each series page, you’ll find installation instructions and downloadable datasheets. For select bearing series (T-100T-114RGAE, and 2900 series), you will also find downloadable bearing part models (PDF, DXF, and STEP files). These downloads can be found on the top right or bottom left of the bearing details page. We also offer a PDF copy of the Auburn Bearing Catalog. Upon request, we can mail hard copies of our catalog. For more information, please see our Engineering Guide or contact us.

What payment methods do you accept? What are the payment terms?

We accept checks and electronic fund transfers. All orders must have a company purchase order. We do not accept credit cards. Our general payment terms for domestic customers are net 30 days after approval of your credit application. For international customers, we require payment in advance. The costs shown on our paperwork are in USD.

How long are your quotes valid?

In most cases, our quotes are good for 6 months.

Have another question? Check out our other FAQ sections or contact us.

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